Last updated: 14 January 2026
This Privacy Policy explains how Physiotherapy Care Clinic (“we”, “us”, “our”) collects, uses, and protects your personal data when you visit our website, contact us, or use our services.
1. Who we are (data controller)
Physiotherapy Care Clinic
Address: 22-23 Moore St, North City, Dublin, D01 N7E8, Ireland
Email: infophysiotherapycareclinic@gmail.com
Phone: +353 (87) 657 5223 | +353 (87) 316 1291
2. What personal data we collect
Depending on how you interact with us, we may collect:
- Contact details: name, phone number, email address.
- Enquiry details: the information you include in messages, emails, or calls.
- Appointment information: details needed to arrange or manage your appointment.
- Website usage data: IP address, device and browser information, pages viewed, and approximate location (derived from IP) collected via cookies and similar technologies.
3. Special category data (health data)
Physiotherapy services may involve information about your health. Health data is a special category of personal data under GDPR. We only process health data when it is necessary for providing healthcare services and managing your care, and in line with applicable legal requirements.
4. How we use your data
We use your personal data to:
- Respond to enquiries and communicate with you.
- Book, manage, and deliver appointments and physiotherapy services.
- Provide ongoing support related to your care (for example, follow-up communication).
- Operate, secure, and improve our website and services.
- Comply with legal and regulatory obligations.
5. Legal bases for processing (GDPR)
We process personal data under the following legal bases:
- Contract: where processing is necessary to provide services you request, such as appointment arrangements and delivery of care.
- Legitimate interests: to respond to enquiries, operate our business, keep our website secure, and improve our services (balanced against your rights).
- Legal obligation: where we must comply with law, regulation, or professional requirements.
- Consent: where required, for example for non-essential cookies or optional communications. You can withdraw consent at any time.
For health data, we process special category data only when permitted under GDPR, such as where it is necessary for healthcare purposes and subject to appropriate safeguards, and where required by applicable law.
6. How we share your data
We do not sell your personal data. We may share data only when necessary, for example with:
- Service providers: website hosting, email services, IT support, and security providers who help us operate our website and communications.
- Professional advisers: such as accountants, legal advisers, or consultants where needed.
- Authorities: where required by law or to protect rights, safety, and security.
Service providers are required to protect your data and use it only for the services they provide to us.
7. International transfers
Some of our service providers may process data outside the European Economic Area. Where this happens, we use appropriate safeguards such as Standard Contractual Clauses or equivalent protections required by law.
8. Data retention
We keep personal data only for as long as necessary for the purposes described in this policy, including to provide services and to comply with legal and professional obligations. The retention period depends on the type of data and the reason it is held. When data is no longer required, we delete it or securely anonymise it.
9. Your rights
Under GDPR, you have rights in relation to your personal data, including:
- The right to access your data.
- The right to correct inaccurate or incomplete data.
- The right to request deletion of your data (where applicable).
- The right to restrict processing (where applicable).
- The right to object to processing based on legitimate interests.
- The right to data portability (where applicable).
- The right to withdraw consent at any time (where processing is based on consent).
To exercise your rights, contact us using the details in Section 1. We may need to verify your identity before responding.
10. Cookies and similar technologies
Our website uses cookies and similar technologies to function properly and to help us understand how it is used.
- Essential cookies: required for the website to work and cannot be switched off in our systems.
- Non-essential cookies: may include analytics cookies that help us improve the website. Where required by law, these are used only with your consent.
You can control cookies through your browser settings. If we use a cookie banner on the website, you can also manage your preferences there.
11. Security
We take reasonable technical and organisational measures to protect personal data against loss, misuse, and unauthorised access. No method of transmission over the internet is completely secure, but we work to protect your data using appropriate safeguards.
12. Links to other websites
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those websites. Please review their privacy policies before providing any personal data.
13. Children’s privacy
We do not knowingly collect personal data from children through the website without a parent or guardian being involved. If you believe a child has provided personal data through our website without appropriate consent, please contact us and we will take steps to remove it where applicable.
14. Complaints
If you have concerns about how we handle your personal data, please contact us first and we will try to resolve the issue.
You also have the right to lodge a complaint with the Irish Data Protection Commission (DPC):
Website: dataprotection.ie
15. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements. The updated version will be posted on this page with a new “Last updated” date.